General terms & conditions

CONDITIONS OF USE

Welcome to our online store! Urban Horticulture Supply and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully. ​

PRIVACY

Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.

ELECTRONIC COMMUNICATIONS

When you visit urbanhorticulturesupply.com, UHS, or the online retail shop or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

 
Product Availability Disclaimer

If you are planning a visit to one of our stores, please note that not all products listed on our website are available at all of our stores.  We highly recommend you call your local store to confirm availability prior to visiting.  We are more than happy to fulfill your order by store pick up. In order to utilize the store pick up feature, please use the the option at check out. Please leave a name and number so we can update you on delivery of your order.

Product use and consulting Disclaimer

We have the right to refuse any order if we believe that any illegal activity is involved. Products purchased are intended to be used in compliance with all state and federal laws. I acknowledge all items purchased at UHS are for legal use only. When acquiring advice please remember that we can only work within the legal parameters.

Prices

Prices are subject to change without notice.

Force Majeure

UHS will not be liable to any customer for any delays or failure to perform due to any causes beyond our reasonable control. These causes may include, but not be limited to, acts or omissions of the customer, acts of God, default by a supplier, interruptions to delivery due to transport difficulties.

Backordered Items

If an item is out of stock or backordered, we will contact you. In most cases out of stock items are received within days. Additional shipping may apply if the order is split into two shipments.

Order errors

If there is an order error on the customer’s part, the customer will be responsible for the cost in correcting the error. Double check your order before finalizing it. If you think you placed an order with an error, contact UHS immediately.

LICENSE AND SITE ACCESS

Urban Horticulture Supply grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of UHS. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of UHS. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of UHS and our associates without express written consent. You may not use any meta tags or any other "hidden text" utilizing UHS's name or trademarks without the express written consent of UHS. Any unauthorized use terminates the permission or license granted by UHS. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of UHS so long as the link does not portray UHS, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any UHS logo or other proprietary graphic or trademark as part of the link without express written permission.

YOUR MEMBERSHIP ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. UHS and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT

Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Urban Horticulture Supply reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant UHS and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant UHS and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify UHS or its associates for all claims resulting from content you supply. UHS has the right but not the obligation to monitor and edit or remove any activity or content. UHS takes no responsibility and assumes no liability for any content posted by you or any third party.

RISK OF LOSS

All items purchased from UHS are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

PRODUCT DESCRIPTIONS

Urban Horticulture Supply and its associates attempt to be as accurate as possible. However, UHS does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by UHS itself is not as described, your sole remedy is to return it in unused condition. 

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY UHS ON AN "AS IS" AND "AS AVAILABLE" BASIS. UHS MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, UHS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. UHS DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM UHS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. UHS WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

APPLICABLE LAW

By visiting UHS, urbanhorticulturesupply.com, or the online retail shop, you agree that the laws of the state of Tennessee of the United States of America, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and UHS or its associates.

DISPUTES

Any dispute relating in any way to your visit to UHS, urbanhorticulturesupply.com, or the online retail shop or to products you purchase through UHS shall be submitted to confidential arbitration in Tennessee, except that, to the extent you have in any manner violated or threatened to violate UHSs intellectual property rights, UHS may seek injunctive or other appropriate relief in any state or federal court in the state of Tennessee, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to UHS. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.